At Ozone Digitizing, we take pride in delivering high-quality, custom-made clothing, sports uniforms, caps, and decorated items tailored to meet your exact specifications. Since all our products are made-to-order, we have established the following Refund and Exchange Policy to ensure transparency, fairness, and customer satisfaction. Please review this policy carefully before placing an order.

1. Customer Responsibility for Product Knowledge

We provide clear and detailed product descriptions, specifications, and FAQs for each item on our website. It is the customer’s responsibility to thoroughly read and understand all product features and FAQs before placing an order.

No Refunds for Lack of Product Knowledge

If a customer places an order without reviewing the product details, specifications, or FAQs, we cannot offer refunds, exchanges, or cancellations due to misunderstandings or oversight.

Clear and Comprehensive Information

Each product page includes detailed size charts, material descriptions, customization options, and design features. If you have any questions, we encourage you to contact our support team before ordering to ensure clarity and avoid misunderstandings.

2. Custom Orders Are Non-Refundable and Non-Exchangeable

Since all our products are custom-made to meet individual customer requirements, we do not offer refunds or exchanges for custom orders once the design is approved. Please review your order details carefully before giving final approval.

3. Refunds and Remakes for Production Errors

In rare cases where an order contains significant production errors, Ozone Digitizing takes full responsibility and offers the following resolutions:

✔ Full Refund or Free Remake – If there are major errors such as incorrect logos, colors, or substantial design mistakes.
✔ Partial Refund or Store Credit – If there are minor defects that do not significantly impact the functionality of the product.

How to Report an Issue:

• Customers must notify us within 7 days of receiving the order.
• Provide clear photos showing the issue.
• Our team will review your request and offer a resolution.

4. No Refunds for Shipping Delays

We use reliable shipping carriers such as DHL, FedEx, and UPS to ensure timely deliveries. However, we are not responsible for shipping delays caused by these carriers, and no refunds will be issued for delayed shipments. Customers can use the provided tracking information to monitor their order status.

5. Product Variations Disclaimer

Due to the custom manufacturing process, slight variations may occur between the final product and the reference images displayed on our website. These variations are normal and within industry standards and will not be considered defects or grounds for refund/exchange.

6. Order Approval Process

Before production begins, we provide:
✔ Detailed design proofs for review.
✔ Comprehensive order summaries with all customization details.

No Changes After Approval

Once the customer approves the design, we cannot accommodate any changes or cancellations. Please review everything carefully before approval.

7. Force Majeure Clause

Ozone Digitizing is not responsible for delays or non-performance caused by events beyond our control, including but not limited to natural disasters, transportation disruptions, or government restrictions.

8. How to Request a Refund or Report an Issue

If you believe your order has a production-related issue, please follow these steps:

1️⃣ Contact us within 7 days of receiving your order.
2️⃣ Provide clear photos of the issue with a description.
3️⃣ Our team will review and respond within 5 business days with a resolution.

9. Compliance with U.S. Laws and Industry Standards

This policy complies with Uniform Commercial Code (UCC), Magnuson-Moss Warranty Act, and Federal Trade Commission (FTC) Guidelines, ensuring fair and transparent business practices for custom-made products.

10. Legal Disclaimer

This Refund & Exchange Policy is for informational purposes only and does not constitute legal advice. Ozone Digitizing complies with applicable U.S. laws to the best of our understanding. If you have any concerns, please contact us for clarification.